What we owe each other

The supplier is Anilata AB, registered at Ostgatan 4, 412 75 Gothenburg, Sweden, company registration number 559357-2281, VAT number SE559357228101 — trading as Temja. The customer is the organization named on the order or on the account that completes checkout.

Temja is sold both to organizations and to private individuals. Where an organization is the customer, the person accepting these terms confirms they are authorized to bind it, and the contract is a commercial one with no cooling-off period.

Where a private individual is the customer, the consumer section below applies and takes precedence over anything else in these terms that conflicts with it.

Temja provides role-based AI-literacy and agent-safety training inside a hosted workspace for your organization: interactive lessons and quizzes, participation attestations, drills in a simulated agent environment, and an evidence export.

Scores, timestamps, certificates, hashes, and audit entries are derived on our servers from the raw answers a learner submits. Clients never supply an authoritative result. Each completion records the content version it was completed against.

The evidence export is a canonical pack containing role-required course coverage per person, content and lesson versions, quiz attempts, attestations, drill outcomes and per-scenario summaries, a regulatory mapping annex, the signed audit chain with its verification result, a written list of the pack's own limitations, and an HMAC-SHA-256 manifest that covers the whole pack.

Three boundaries are part of the product, not fine print. Temja is not legal advice. Temja is not a certification body — the pack is evidence of training measures and demonstrated outcomes, not an accredited certificate. The drill simulator never touches real systems: every tool call inside a drill is staged.

Access is by verified email and password. Every session is scoped to one organization and one role; a learner credential cannot reach administrative surfaces. Your owner and admins are responsible for who they invite and for keeping credentials secure.

A seat is a person assigned a course or a drill. Admins and managers who never train do not consume a seat. Your plan carries a seat limit; a new workspace that has not yet subscribed is limited to 5 people.

If a plan change lowers your seat limit below the seats already occupied, nobody is deactivated automatically. The overage is recorded for your admin and ours to reconcile — removing people from a roster is your decision, not something we do to you silently.

Plans are annual and prepaid, priced per seat per year: Starter €39, Professional €59, Enterprise €89 and up. Each plan is sold from a minimum number of seats — 10, 50 and 200 respectively — so the smallest annual contract is €390 / €2,950 / €17,800. You are charged for the seats you buy, at the per-seat price. Current list prices are on the pricing page.

Payment is taken through Stripe. We never see or store your card details.

Business prices are exclusive of VAT and other applicable taxes. A VAT number can be entered during checkout; for a business in another EU member state with a valid number the reverse charge applies, and Swedish VAT is charged on domestic sales.

Consumer prices are shown and charged inclusive of VAT at the rate of the country you live in. The figure on the checkout screen is the figure you pay, with nothing added at the last step.

Access is granted only by a signature-verified event from the payment provider, or by an audited enterprise contract override on our side. Returning from a payment page does not by itself entitle you to anything.

If a payment fails, access continues for a 14-day dunning window measured from the first failure, then stops until the subscription is current. If a charge is refunded in full, access ends immediately. A partial refund or an opened card dispute is flagged for a human decision and access is preserved while it is reviewed; a lost dispute ends access.

You own your content: your roster, your learners' training records, and every evidence pack the system produces from them. We claim no license to it beyond what is needed to run the service for you, and we do not use it to train models or sell it to anyone.

For the training and evidence records inside your workspace you are the controller and we are the processor. The processing terms we propose are published as our data processing agreement; our own controller-side processing is described in the privacy notice.

You can export the canonical evidence pack at any time while your subscription is live. The audit log is append-only by design — there is no update path and no delete path — so records cannot be silently rewritten, by you or by us. Deletion and return on termination are covered by the DPA.

You agree not to:

• share or resell seats, or give access to anyone outside your organization without our written agreement;
• use a drill, a lesson, or any part of the simulator as a technique or template for attacking a real system, ours or anyone else's;
• probe, scrape, or attempt to bypass tenant isolation, rate limits, bot protection, or the audit chain;
• upload personal data beyond what the roster needs — name, work email, department, role — and in particular no special-category data;
• present a Temja evidence pack as an accredited certification, or as legal advice, to a regulator or anyone else.

Security problems are welcome, reported responsibly: see security.

Support runs by email at support@temja.eu for every plan. Professional is prioritized ahead of Starter, and Enterprise adds a named contact.

We publish no uptime figure and no response-time commitment, because we have no measured operating history to publish one from. Where an Enterprise contract needs service levels, they are agreed in writing and attached as Schedule 1 (Service Levels), agreed in writing as part of an Enterprise order; nothing on this site should be read as a service-level agreement until that annex exists.

We update course content as the law and the threat change. Updates do not rewrite history: an existing completion keeps the content version it was completed against, and the evidence pack shows both.

The service is provided as it is. We do not warrant that it will be uninterrupted or error-free, that a drill will predict a real attacker's behaviour, or that any specific learner will act safely afterwards.

In particular, we do not warrant that using Temja makes your organization compliant with the EU AI Act or any other law. Article 4 measures depend on your people, systems, and context; the law does not require a guaranteed individual level. Only you and your advisers can judge your compliance. We supply the training and the record of it; the obligation stays yours.

Nothing here excludes a warranty that cannot lawfully be excluded under Sweden law.

Neither side is liable for indirect or consequential loss, lost profit, lost revenue, lost goodwill, or the cost of substitute services. We are not liable for a regulatory fine, penalty, or adverse finding imposed on you.

Our total liability arising from the agreement is capped at the total fees paid or payable by the customer under the agreement in the twelve months before the event giving rise to the claim.

These limits do not apply to death or personal injury caused by negligence, to fraud or wilful misconduct, to a party's indemnity for its own infringement, or to anything else that cannot lawfully be limited under Sweden law.

The subscription runs for an annual term and renews for a further annual term unless it is cancelled before the renewal date. You can cancel from the billing area of your workspace or by writing to support@temja.eu. Annual fees already paid are not refunded on cancellation for convenience.

After a cancellation, access continues to the end of the paid period — and where the provider gives us no period end, for 14 days from the cancellation — and then stops. Either side may terminate for a material breach the other has not fixed within a reasonable written notice period. We may suspend a workspace immediately where use threatens the security or integrity of the service, and will tell you why.

Export your evidence before the term ends. What happens to the data afterwards is governed by the DPA.

We may change the service as it develops, and will not remove a capability you are actively relying on without telling account owners first. Material changes to these terms are communicated to account owners, and take effect at your next renewal rather than mid-term.

This section applies only to a consumer — someone buying outside any trade, business or profession. Where it conflicts with anything above, this section wins.

You have 14 days to change your mind. You can withdraw from the contract without giving a reason. Because the service starts immediately, checkout asks you to confirm both that you want it to start and that you understand the right ends once the service has been fully performed. The full notice, the refund terms and the model form are on the right of withdrawal page.

The price you are shown includes VAT and is the amount charged. The liability limits above apply only so far as Sweden and your own country's consumer law permit — they never reduce a statutory remedy, a guarantee of conformity, or a right to a repair, replacement or price reduction.

The choice of law and court below does not deprive you of the protection of the mandatory rules of the country you live in, and you may bring proceedings in your own courts. If we cannot settle a complaint with you directly, a consumer may refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We will take part in its proceedings and are bound by the outcome to the extent Swedish law requires.

The data processing agreement is for business customers. For your own personal data we are the controller, and the privacy notice describes it.

These terms are governed by the law of Sweden, and the courts of Gothenburg, Sweden have exclusive jurisdiction over any dispute, without prejudice to mandatory rules that apply wherever the customer is established. For a consumer, see the section above: neither the choice of law nor the choice of court displaces the mandatory protections of your home country.

Contact for anything contractual: hello@temja.eu. Company identification is on the imprint.